What services Do You Offer?
We offer professional housekeeping, window cleaning, and garden maintenance services to help keep your home in top condition.
How Do I Schedule An Appointment?
You can schedule an appointment by contacting us through our website or filling out the consultation form. We will work with you to find a convenient date and time that fits your schedule.
What is Your Cancellation Policy?
We require at least 24 hours' notice for cancellations or rescheduling. If you cancel or reschedule within 24 hours of your appointment, you may be subject to a cancellation fee.
How Much Do Your Services Cost?
Our pricing varies depending on the services you require, the size of your home, and other factors. We offer competitive rates and will provide you with an estimate when you schedule your appointment.
Which Areas Do You Provide Service To?
We serve the Orange County area. Please contact us to confirm if your location is within our service area.
Do we bring your own cleaning supplies?
Yes, we provide our own cleaning supplies and equipment, including eco-friendly options. We may also use your cleaning supplies if you prefer.
How Long Does A Typical Cleaning Last?
The duration of a cleaning varies depending on the size of your home and the specific services you request. We will provide you with an estimated time frame when you schedule your appointment.
What Should I Do To Prepare For A Cleaning?
We ask that you tidy up any clutter and remove any fragile or valuable items from the areas you want us to clean. We also recommend securing any pets to ensure their safety during the cleaning.
Do I Need To Be Home During The Cleaning?
It's up to you. Some clients prefer to be home during the cleaning, while others give us a spare key or code to access their home.
How do I pay for your services?
We accept various forms of payment, including Venmo, Paypal, direct transfer, cash, and checks. Payment is due upon completion of the service.
What if I'm not satisfied with the cleaning?
We strive to provide the highest level of service and customer satisfaction. If you're not satisfied with the cleaning, please let us know within 24 hours of the service, and we'll do our best to make it right.
Email us at yanezhomekeeping@Gmail.com
Can I request specific cleaners?
Yes, we understand the importance of building a rapport with your cleaners. You can request specific cleaners, and we will do our best to accommodate your preferences. When requesting Services, please add the name of the cleaner and we will notify you if that is possible.